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Dave Snowden on When to Capure Knowledge

 

Now I agree that at the time knowledge capture is more effective than after action review on grounds of better recall, but also because the way we know things in the field is not the way we describe them when questioned. This latter point which has been known for some time and together with issues on question bias in interviews completely undermines traditional systems analysis and consultancy methods by the way, but such practices continue never the less.

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Common context requires not just a common use of language (itself very difficult) but also a common set of experiences.

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Now that is Knowledge Management from a complex perspective, rather than a systems one (in the sense of information systems and targeting). Work with natural processes, expanding and scaling them rather than trying to create some ideal system to replace human, intuitive and instinctive context building.

Cognitive Edge

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